Medical Records | Centra Health (2024)

Our patients medical records are documents containing personal medical information, including notes added by healthcare professionals and historical documentation of care.

Medical Records | Centra Health (1)

Our approach

The below tools are non-emergency, medical records request and access tools only, please call 911 for urgent or emergent situations. You can access and/or request your medical records and/or sign in to the HealthyU patient portal from Centra Health in the following ways:

Access your medical records
Directions to access the HealthyU patient portal

Request a copy of your medical records
Directions to access the online patient record request tool

Download and mail authorization form
Mail authorization form to Health Information Team

Review Nondiscrimination notice
Nondiscrimination language assistance

Request a copy of your medical records

You can request copies of your medical records to be delivered to you, sent to someone else (such as a doctor for continued care), parent of minor patients requesting on child's behalf, or Caregivers acting on behalf of a patient (i.e. Power of Attorney)

Have your driver's license or government-issued ID available, as you'll need to upload a photo of it using a webcam, smartphone or by file upload from your computer.

Please note that State and Federal laws permit fees to be charged for copies of medical records that are not for continuation of care.

Access medical records through the HealthyU patient portal

Please call 911 for urgent or emergent situations. HealthyU is a non-emergency medical records portal.

HealthyU is Centra's portal that allows patients to safely stay connected with their healthcare team and access their medical information online anytime.

How to register for HealthyU

View the HealthyU Help Sheet

  • Your email must be in the system to register
  • Each account must have a different email
  • You must be 18 or older to have a HealthyU account
  • Proxy accounts are available

Self enrollment

Please click on Register to set up your new account. Follow prompts to create an account. You will receive a verification code in your email. Enter the code from the email to confirm your identity.Once you are registered you can access your records 24/7.

Register

Invitation enrollment

Please provide your email at your Centra visit and request an invitation. When you receive the emailed invitation, please complete the following steps to register:

  • Accept the email invitation (invitations will remain valid for 90 days).
  • Enter date of birth and answer a challenge question (we utilizeyour zip code).
  • Enter zip code and navigate to the following page where you will create your username, password, etc.

What you can see

Once you are logged into the HealthyU patient portal you can complete the following actions:

  • View visit summaries and lab results
  • Request and change appointments
  • Send messages to your care team
  • Access educational information about upcoming procedures
  • Connect to a site where you can pay your bill

If you receive a disqualification or error message when registering, please contact CentrahealthyU@centrahealth.com.

Contact HealthyU Support

Test and Lab results

Test results are visible in HealthyU as soon as they are available. This includes, but is not limited to labs, test results and x-rays. Your healthcare team will review these results with you; however, results may be viewable before a call or appointment can be scheduled to do so. Here are a few frequently asked questions surrounding this situation.

  • Can I view the test results before my healthcare team communicates with me?
    • Absolutely. These are your test results, and you can view them on the HealthyU patient portal as soon as they are available at your convenience.
  • Do all test results mean the same thing for all patients?
    • Not necessarily. Not all test results are easy to understand without medical training and it's normal to have questions. Your care team is available to discuss details and provide insight on your test results and what them mean to you and your unique history and health goals.
  • What should I do if I have questions?
    • We encourage open communication. If you have questions about your results, please ask your care team. You can call or send a secure message over the patient portal.

Proxy accounts

Proxy for adults with competency - Proxy account details
A Proxy Account must be requested by the patient that would like to ask someone to have access to and/or help manage their medical records and care.

Proxy for adults requiring guardianship - Proxy account details
A Guardianship Proxy Account for an adult that is not able to manage their health care. It can be set up by a legal guardian. Documentation is required.

Proxy accounts for minors - Proxy account details
HealthyU accounts can be established by parents and court-appointed legal guardians for minors from birth to 14 years old. Access to the child's account will expire when the child turns 14 years old.

Proxy accounts for Adolescents - Proxy accounts for adolescents between the ages of 14 - 18 are not yet available in HealthyU.

Medical Records | Centra Health (2)

HealtheLife App

You can also download the HealtheLife App to view your health records on your mobile device.

Centra Health authorization to release medical records

  • English authorization form
  • Spanish authorization form

Mail authorization form to Health Information Team

You can download and print the medical records authorization form to FAX or mail to the Health Information Team. Please provide your full name, date of birth specific records need and how you want the records delivered to you. Please provide your current email address.

FAX forms to: 434.200.6064

Mail forms to:
Centra Health, Health Information Management
2010 Atherholt Rd
Lynchburg, Va 24501

Medical Records | Centra Health (2024)

FAQs

Can I get a diagnosis removed from my medical record? ›

If you think the information in your medical or billing record is incorrect, you can request a change, or amendment, to your record. The health care provider or health plan must respond to your request. If it created the information, it must amend inaccurate or incomplete information.

How do you correct a medical record error? ›

Once you identify something you want to change, contact your healthcare provider and request a form for making amendments. Be clear with your request. Upon receiving it, your provider will have 60 days to act on your request. Your provider is not required to make the requested change.

What information is typically found in a medical record? ›

Information Included in Medical Records

Typical medical records include: Patient identification, contact information, and date of birth. Billing and health insurance details. List of current and chronic ailments and diagnoses.

What does Hipaa say about medical records? ›

The HIPAA Privacy Rule provides individuals with the right to inspect their PHI held in a designated record set, either in addition to obtaining copies or in lieu thereof, and requires covered entities to arrange with the individual for a convenient time and place to inspect the PHI.

Can you remove something from your health record? ›

How can I correct an error in my records? The patient, including minors, can write an "Addendum" to be placed in their medical file. The original information will not be removed, but the new information, signed and dated by the patient, will be placed in the file.

Can you ask a doctor to delete medical records? ›

You can ask, but they won't destroy or hide your medical records. The reason being those records are not the property of the doctor or the patient; they are of the hospital and it is simply illegal to destroy them.

What are two reasons for correcting medical record errors immediately and clearly? ›

Why Incorrect Medical Records Should Be Fixed. These errors in medical records aren't just an inconvenience; these mistakes can lead to misdiagnoses, erroneous allergy information, and medication combinations that result in additional injuries or even death.

How do I get something removed from MyChart? ›

You should always discuss all of your current symptoms with your provider. You can submit a request in MyChart to have a health issue added or deleted from your Current Health Issues and Problem List. At your next appointment, your provider will review the request with you and update your record as needed.

How common are medical record errors? ›

Errors in medical records are common types of mistakes. While they are common, they can also result in serious harm. In one recent study, researchers reviewed 22,889 patients' medical records with the patients and found that more than 21% reported errors.

What is the difference between a medical record and a health record? ›

The term “Medical Records” implies clinician records for diagnosis and treatment, while the term “Health Records” more broadly denotes anything related to the general condition of the body.

What should not be included in a medical record? ›

The following is a list of items you should not include in the medical entry:
  • Financial or health insurance information,
  • Subjective opinions,
  • Speculations,
  • Blame of others or self-doubt,
  • Legal information such as narratives provided to your professional liability carrier or correspondence with your defense attorney,

What shows up in medical records? ›

Your medical records most likely contain an array of information about your health and personal information. This includes medical histories, diagnoses, immunization dates, allergies and notes on your progress. They may also include test results, medications you've been prescribed and your billing information.

Can you ask a doctor to keep something off the record? ›

Someone could ask to keep past medical illness off the form for an insurance physical, but that is fraud, and would have consequences to the doctor." If the doctor agrees to collude with the patient, he is forfeiting the trust of the court system, employers, insurance companies, and others, says Tennenbaum.

Why can't I look at my own medical record? ›

A physician is entitled to deny you access to certain parts of your medical record, including personal notes and observations; information provided by another party that the doctor agreed to keep confidential; information relating to the treatment of a minor; information the provider believes may cause substantial harm ...

How to remove diagnosis from medical record? ›

You cannot get a diagnosis removed. Usually it is people with psych diagnoses who make this request. You can request an Addition or Amendment. Each hospital has a form to fill out to do this.

Are medical diagnoses permanent? ›

Some diagnosis' are dependent on specific environmental changes and can be considered temporary, like postpartum depression is specifically linked to changes within an individual post giving birth, but this does not limit symptoms from resurfacing at various times throughout someone's lifetime.

Can you remove an autism diagnosis? ›

Two major U.S. studies have found that 4 to 13 percent of children lose their autism spectrum disorder (ASD) diagnosis, but that doesn't always mean a complete "recovery" from developmental problems.

References

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